Done-for-you should mean you are not managing a pile of vendors, and you are not becoming the expert before the work can start. It should not mean you disappear. The business knowledge still has to come from you.
Discovery is a working conversation
It is free, and it is not a contract. You describe the task, who feels it, and what better would look like. We say back what seems worth building and what should wait. You can stop there. If it is a fit, pricing comes after, as a written scope, not as a menu on a website.
Design happens in language you can argue with
You should see the flow before it is built. The questions, the handoff, the words a customer would hear. Your job is to say where it does not match real life. If the design only makes sense to the people building it, it is not ready.
Launch is the first real jobs, not a slideshow
The people who will use it try it on live work, with us close. The useful feedback is specific: this question is in the wrong order, this note is missing the address, this caller should have reached a person. We adjust from that, not from a theoretical checklist.
Care is part of the work
The week after launch is not the end. Customers ask new questions. You add a service. Something breaks. You should have the same team to tell. A build that ends with a login and a shrug is a tool, not a done-for-you service.
What we will not ask: that you pick a model, write a technical specification, or appoint someone to “figure out AI” before we talk. What we will ask: time to describe the work, and honesty when the design is wrong.
Related: what we can build, a short self-check, and how a project runs.